FAQ

REFUND POLICY 

Our return policy at trhmerch.com ensures that customers receive high-quality products and satisfactory service. We accept returns solely for items with manufacturing defects, requiring customers to promptly notify us upon receiving such products. However, we do not offer returns or replacements for incorrect sizes ordered, emphasizing the importance of consulting our provided size charts or contacting us for assistance prior to placing an order. For defective items, customers must contact our customer service team within 30 days, providing clear evidence of the defect. Upon approval, we offer the choice of a refund or exchange, with return shipping costs covered by the customer. Returned items must be in their original condition. Customers are encouraged to reach out to our customer service team for any inquiries or assistance regarding our return policy through Instagram at t.rabbit.hole.